Privacy Policy
Your data protection rights and how we safeguard your personal information
Data Controller Information
lumenarivex operates as the data controller for all personal information collected through our monthly budgeting platform. We're committed to protecting your privacy and ensuring transparency about how we handle your financial and personal data. Our headquarters are located at 3, Ionic Park Birmingham New Rd, Dudley DY1 4SJ, United Kingdom, where our data protection team oversees all privacy-related matters.
Under UK data protection laws, we maintain strict controls over who accesses your information and how it's processed. Your trust matters to us, which is why we've designed our systems with privacy by design principles.
When you create budgets, track expenses, or set financial goals through our platform, you're entrusting us with sensitive information. We take this responsibility seriously and have invested in robust security measures and clear policies to protect your data throughout its lifecycle with us.
Information We Collect
We collect various types of information to provide you with our budgeting services and improve your experience. This includes information you provide directly and data generated through your use of our platform.
Account Information
Your name, email address, phone number, and account credentials. We also store your profile preferences and communication settings.
Financial Data
Budget categories, expense records, income information, and financial goals. This data helps us provide personalized budgeting insights and recommendations.
Usage Analytics
How you interact with our platform, feature usage patterns, and performance metrics. This helps us improve our services and user experience.
We don't collect more information than necessary for our services. You can control much of what you share through your account settings, and we'll always explain why we need specific information before requesting it.
How We Use Your Information
Your personal data serves specific purposes that directly relate to providing and improving our budgeting platform. We process your information based on legitimate interests, contractual necessity, and your explicit consent where required.
- Providing core budgeting features including expense tracking, category management, and financial goal setting
- Generating personalized insights and recommendations to help you achieve your financial objectives
- Sending important account notifications, security alerts, and service updates via email or SMS
- Improving our platform through usage analysis and user experience research
- Preventing fraud, ensuring security, and maintaining the integrity of our systems
- Complying with legal obligations including financial regulations and data protection requirements
We never sell your personal information to third parties or use it for purposes unrelated to our budgeting services. When we develop new features, we consider privacy implications from the outset and ensure your data usage remains transparent and purposeful.
Data Sharing and Third Parties
We work with carefully selected service providers to deliver our budgeting platform, but we maintain strict controls over how they handle your information. Any third party that processes your data on our behalf must meet our security standards and privacy requirements.
We conduct thorough due diligence on all service providers and require them to sign data processing agreements that limit their use of your information to the specific services they provide to us.
- Cloud infrastructure providers who host our platform securely in UK and EU data centres
- Payment processors for subscription billing, operating under strict PCI DSS compliance standards
- Customer support tools that help us respond to your inquiries efficiently
- Analytics services that provide aggregated, anonymized insights about platform usage
- Security services that help protect against fraud and unauthorized access
We may disclose your information if required by law, court order, or regulatory authority. In such cases, we'll notify you unless legally prohibited from doing so. We'll also challenge any requests we believe are overly broad or unnecessary.
Your Privacy Rights
Under UK data protection legislation, you have comprehensive rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient.
- Access your personal data and understand how we process it through your account dashboard
- Correct inaccurate information or update your details at any time
- Delete your account and associated data, subject to legal retention requirements
- Restrict processing of your information in certain circumstances
- Object to processing based on legitimate interests
- Receive your data in a portable format to transfer to another service
- Withdraw consent where we rely on it for processing
To exercise any of these rights, contact our data protection team using the information below. We'll respond within one month, though complex requests might take longer. We'll always explain our reasoning if we can't fulfill a request and inform you of your right to complain to the Information Commissioner's Office.
Data Security and Retention
We protect your information using industry-standard security measures including encryption, secure transmission protocols, and regular security assessments. Our technical and organizational measures are designed to ensure appropriate security levels based on the risks involved.
All financial data is encrypted both in transit and at rest using AES-256 encryption. We regularly update our security practices and conduct penetration testing to identify and address potential vulnerabilities.
We retain your personal information only as long as necessary for the purposes outlined in this policy. Active account data is retained while your account remains open and for up to three years after closure, unless you request earlier deletion. Some information may be retained longer to comply with legal obligations, such as financial record-keeping requirements.
When we delete your data, we use secure deletion methods to ensure it cannot be recovered. Backup copies are also securely deleted according to our retention schedule.